Access to Nearshore Contact Centers

Our consultants collaborate with affiliated call centers and contact centers to provide solutions that have helped dozens of clients improve efficiency and increase their overall ROI. Agents leverage expertise in live voice calls, web chat, SMS, email and back-office business processes.

We also have strategic relationships with contact centers that are equipped with fiber optic Internet, Voice over Internet Protocol (VoIP), speech analytics and advanced data security systems. Our consultants can connect you to services such as customer service, loan origination, customer retention, customer experience, recoveries and brand reputation.

So, whether you need support optimizing an existing contact center operation, or you’re looking to outsource your operation, we’ve got you covered.