Business Management and Consulting
Our consultants have decades of experience helping online lenders and fintechs develop profitable financial products, reduce default rates and increase approvals while lowering risk and generating more revenue.
What Sets Bloom Apart
- Core Competencies: The patterns we’ve seen over the years allow us to now predict what type of financial products will work and how to market them to the broadest selection of customers on the market.
- Winning Strategies:Â Behind every one of our recommended strategies are years of testing and deep dives into the factors that lead to the most profitable outcomes.
- Top-Performing Systems:Â Our data-driven underwriting, lead flow management, and enhanced user experience tools and systems represent some of the best in the industry. Clients can leverage our connections to collaborate with a robust loan management system provider and top-performing contact centers to support customer success.
Omni-Channel Customer EngagementÂ
Bloom’s operations partners leverage years of experience advising omni-channel contact centers on optimal efficiency. They know the tools you need, and they have the playbooks ready to implement.
Access to Nearshore Contact Centers
Our consultants collaborate with affiliated call centers and contact centers to provide solutions that have helped dozens of clients improve efficiency and increase their overall ROI. Agents leverage expertise in live voice calls, web chat, SMS, email and back-office business processes.
We also have strategic relationships with contact centers that are equipped with fiber optic Internet, Voice over Internet Protocol (VoIP), speech analytics and advanced data security systems. Our consultants can connect you to services such as customer service, loan origination, customer retention, customer experience, recoveries and brand reputation.
So, whether you need support optimizing an existing contact center operation, or you’re looking to outsource your operation, we’ve got you covered.
Embedded Loan Management System
Bloom consultants have worked with a variety of loan management systems on behalf of clients. They know exactly what type of technology is needed to power highly functional lending and fintech businesses, whether you want to make your existing LMS more robust or you’re looking for one that can be embedded into existing financial products.
Outsource Your LMS
Our strategic relationships with fintech software providers can connect you to a loan management system designed to securely manage consumer transactions. The system’s user interface is customizable and built with fintech clients in mind. It also facilitates real-time communication between third party transaction processors, credit reference agencies and clients.
Innovative Solution in the Marketplace
Our team combines years of experience, industry best practices, and regulatory knowledge to provide one of the most robust solutions in the marketplace. This platform allows us to achieve the vision of being a premier innovator in the specialty finance technology space. But it’s ultimately our experience that allows us to leverage this or your existing LMS to serve your customers.
Business Intelligence and Reporting
Bloom consultants have the ability to manage and consult on every aspect of a fintech business. They stay flexible and are constantly monitoring the global business climate. We strive to help make difficult issues easy to understand so you can make important, data-based decisions quickly.
Innovators in the Industry
We have access to some of the best business intelligence innovators in the industry. Our business intelligence and reporting team synthesize data into insights that solve complex business problems. Using statistics, forecasting and SQL queries, they develop interactive dashboards so business leaders can gain valuable insights. The leaders we work with optimize business performance and make quick decisions based on results-based analytics, advanced benchmarking and key performance indicator visualizations.